EDDS Vault

Your EDDS Vault Basic service plans provide timely online support, which you access by simply navigating to the support tab at www.eddsvault.com. We use an instant messaging system to log your request and create a case. Our instant messaging service ensures that you are promptly responded to by one of our friendly EDDS Vault specialists. EDDS Vault Premium service plans offer prompt and courteous telephone support in addition to our online support.

All EDDS Vault support requests are reviewed and prioritized. If our support representatives cannot resolve your issue, they will provide you an estimate of when the issue will be resolved. All support requests logged will be followed up to ensure your received a satisfactory resolution to your issue.

• Comply with an increasing number of regulations - EDDS Vault will help you reduce risk and cut the costs of compliance to your business.
• Increase business productivity - U.S. knowledge workers spend approximately 9.5 hours a week just searching for documents, or nearly 25% of their time.
• Reduce your physical storage - Space costs money. Physically filing and retrieving paper costs more in employee time than using an automated system.
• Eliminate the cost of misplaced or lost documents - It is estimated that locating a misplaced document costs a company $120 and that recreating a lost document costs $250.
• Reduce your total cost of ownership - Typical financial investments for other document and file management systems range from $38,000 to $1,000,000, in addition to burdensome annual maintenance fees. The following table shows the Year 1 average cost savings for firms between 15-50 employees by using EDDS Vault instead of a traditional Enterprise Content Management (ECM) system: