EDDS Vault

Central Billing Office of a Major Healthcare Provider

Office Converts 1,500 Square Feet of Storage Space Into Work Space With EDDS Vault

• Company: The central billing office (CBO) of a major academic-based healthcare provider supporting approximately 300 physicians.
• Challenge: Meet CBO's requirements, including HIPPA compliance, integration with current software, minimal impact on IT, secure browser-based document access, role-based user management, affordability with minimal up-front investment.
• Results: EDDS Vault scanning software and online document repository met all requirements and more and saved an estimated $90,000 in initial deployment costs for hardware, software, and labor over comparable solutions.
• Impact: Within the first six months of deploying the EDDS Vault solution, the CBO converted 1,500 square feet of storage space into functional work space for use by the organization's growing workforce. Billing specialists were able to handle higher volumes of patient inquiries, leading to increased physician reimbursements and improved customer satisfaction. The CBO estimated that it cut the amount of time to perform research on unpaid claims, audits, credit balances, and other reimbursement issues.

The Central Billing Office (CBO) of Creighton Medical Associates, a major academic-based healthcare provider, found that using EDDS Vault not only helped them convert significant storage space to work space, but also increased physician reimbursements and patient satisfaction.

The CBO manages insurance claims submission and collection for 10 metro area and 19 non-metro area practices, supporting approximately 300 physicians. The more than 60,000 claims the practices produce and submit to insurance carriers each month result in the CBO handling more than 70,000 Explanation of Benefits (EOBs) statements from carriers to disposition the submitted claims. Before switching to EDDS Vault, the provider's hard copy filing system occupied over 1,500 square feet and required four staff members to manage the documents.

Handling this volume of paper resulted in the inevitable loss or misplacement of EOBs and supporting documentation. Lost paperwork meant disgruntled patients with claims not handled in a timely manner and loss of revenue from physician reimbursements delayed or not paid. Significant staff time was spent moving boxes of documents and trying to locate documents.

The provider was interested in moving to an electronic document management solution, but any solution needed to meet a number of requirements. DOCCENTER's EDDS Vault solution met all these requirements and more. DOCCENTER deployed its EDDS Vault scanning software to scan and index documents and document repository to search and store content.